Every company that sells products needs to allow their customers to return these products to a new value chain. To do so, you need a friendly, reliable and efficient process that support return-cycles in their supply chain.
The Customer Centric and Circular Economy make the reverse supply chain become more important. Product returns occur at different times while the customer is using your product and customers expect a fast follow up service. The impact of lost product value increases with the shortening of product lifecycles.
In your returns management process, different teams, partners and systems need to work together to run a fast, efficient and reliable returns process. The performance of the reverse supply chain impacts two important business objectives; Customer satisfaction that drives conversion and retention, and efficiency that drives product value and cost reduction.
The reverse supply chain drives your top and bottom line and so requires your attention. The 12Return Growth Stack has been designed to scale with your needs.
Stef de Bont